Member fee billed twice?

[SeattleCarGuy]

Hello,

I tried to PM the Administrator, but the mailbox was full.

I was automatically billed twice, the site drew two payments of $25.00 automatically from my PayPal account. Is this a glitch affecting others?

Could I get one payment refunded or applied to next year's fee?

Thanks,

Paul Raidna

[Crush]

I was just charged 25 but assumed that was my annual membership?

[olredalert]

----I believe I was charged twice but Steve undid one charge. At least I think that's what happened......Bill S

[BCreekDave]

It hit me twice too.

[chevyman0429]

Yup me to!

[Steve Shauger]

The reason most are billed twice is you set your PayPal to annual recurring billing, and then you manually make a payment. If this occurs let me know and I will refund. I do check the PayPal account and issue refunds as well.


Thanks

[Steve Shauger]

Hello,

I tried to PM the Administrator, but the mailbox was full.

I was automatically billed twice, the site drew two payments of $25.00 automatically from my PayPal account. Is this a glitch affecting others?

Could I get one payment refunded or applied to next year's fee?

Thanks,

Paul Raidna


Hi Paul,


It looks like you accidentally set up two recurring payments. One 1/16/18 & again 1/14/2019. I canceled the 1/14/19 recurring payment and refunded the $25 payment. Moving forward you will only be automatically billed on 1/16 every year until you cancel.


Just an FYI you are the only one that is authorized (has the ability) to set up recurring automatic payments. I can cancel a recurring payment only.


Thanks for your support




Steve

[Steve Shauger]

Yup me to!


Chevyman0429 you set up a paypal recurring automatic payment on 1/10/18 and you are automatically paying your membership once a year. You are not paying twice. You have paid 1/10/18 then 1/10/19 and most recently 1/10/20. Any questions let me know.


Thanks,


Steve

[Steve Shauger]

It hit me twice too.



Hi Dave,


It looks like you accidentally set up two automatic recurring payments. Originally on 1/13/18 & again 1/12/2019. I canceled the 1/12/19 recurring payment and refunded the $25 payment. Moving forward you will only be automatically billed on 1/13 every year until you cancel.


Just an FYI you are the only one that is authorized (has the ability) to set up recurring automatic payments. I can cancel a recurring payment only.


Thanks for your support




Steve

[Steve Shauger]

I was just charged 25 but assumed that was my annual membership?


Hi Crush,


I don't show any recent paypal payments from you. Your paid membership renewal is 4/5/20 and last payment I received was on 4/5/19.


Let me know if you find anything different.


Thanks,

[Burd]

Dual paid member. I like it.

[69z2x4]

I was billed two times as well but Steve reimbursed 25.00 but then it drew it back out again so I just figured I would donate to the cause..

[COPO]

Steve, I also had two $25 payments deducted from paypal.

I think what has happened is some of us were sent an invoice to pay in the past years and the invoice was an automatic recurring payment. Then the following year another invoice was sent and this too was an ongoing auto payment. I fixed the auto payment in my PayPal account as there were two auto payments active.

[Steve Shauger]

Steve, I also had two $25 payments deducted from paypal.

I think what has happened is some of us were sent an invoice to pay in the past years and the invoice was an automatic recurring payment. Then the following year another invoice was sent and this too was an ongoing auto payment. I fixed the auto payment in my PayPal account as there were two auto payments active.




I think you are all set now. Thanks for the heads up...yes two recurring payments were set up.

[Steve Shauger]

I was billed two times as well but Steve reimbursed 25.00 but then it drew it back out again so I just figured I would donate to the cause..


I checked the Paypal Log and you paid $25 last March and your renewal is this March. I only see one $25 payment made last March. If you show another let me know...


Thanks,

[Rainer]

Sorry to add to your work, Steve, but it looks like I've paid twice as well. I was having trouble accessing forum functions last month which is why I sent in membership payment on Dec. 3, 2019 . But I see now that my auto pay was set up and last made a payment on Sept. 13, 2019.

[Steve Shauger]

Sorry to add to your work, Steve, but it looks like I've paid twice as well. I was having trouble accessing forum functions last month which is why I sent in membership payment on Dec. 3, 2019 . But I see now that my auto pay was set up and last made a payment on Sept. 13, 2019.


No worries refunded and renewal still set as 9/13/20.

[KCCC_BB]

Good Morning

I too received another automatic membership billing. I think the second might have been a boo boo on my part. Logged into Paypal and deleted one auto pay. I received conformation from them that one auto pay had been deleted. Sorry for the mix up.

John

[billneumiller]

Looks like I double paid as well. Once on the 29th and once on the 30th. Confirmed by PayPal and my bank.

[Steve Shauger]

Bill,


Looks like you set up two auto payments. I refunded one membership and canceled the second auto payment.


Thanks,


Steve

[parkbrau]

I get a notice stating my paid membership has lapsed. Its at the top of my page. I show in USER CP that i'm good till May 2020.

[PeteLeathersac]

'

Mine shows good for two more years so all Ok if billed twice.
Thanks Steve, SYC Rocks!:headbang:
:beers:
~ Pete


.

[Steve Shauger]

I get a notice stating my paid membership has lapsed. Its at the top of my page. I show in USER CP that i'm good till May 2020.


You are correct, your renewal is on May 15th 2020 and is a set up as an auto payment so you don't need to do anything.


I will contact Paypal and log a case asking for a explanation on why you received an alert.

[earntaz]

Steve - just notice PayPal deducted $25 twice ... once on the 5th and again on the 11th ... aren't computers wonderful or is it something I screwed up ? Craig

[earntaz]

Steve - just notice PayPal deducted $25 twice ... once on the 5th and again on the 11th ... aren't computers wonderful or is it something I screwed up ? Craig

Thanks Steve ...

[Steve Shauger]

Thanks Steve ...


Glad I could help. Since you have a recurring there is no need to do anything next January.



I think the Paypal notification that a payment is becoming due, causes the issue. I'm not sure what says, but it should say: A recurring payment will be processed.

[Fast67VelleN2O]

Steve, I was also billed twice. Once on Jan 7th, and once on Jan 10th. [email protected].

Thanks,
-Matt Kurek

[Burd]

Mine was automatically renewed on my American Express card, don’t leave home without it.

[Steve Shauger]

Steve, I was also billed twice. Once on Jan 7th, and once on Jan 10th. [email protected].

Thanks,
-Matt Kurek

Matt I sent you a PM. Looks like you set up two recurring payments the first 1/10/18 and a second accidentally 1/7/20. All is corrected and refunded.

Steve

[napa68]

Steve,

I got it twice as well.........once this past Friday and then again yesterday.

Thanks,
Tim

[427_Rat]

Me too. 29th & 30th.
Thanks, Pat

[Steve Shauger]

Me too. 29th & 30th.
Thanks, Pat

Just a reminder to anyone getting billed twice. This is caused by setting up two recurring payments. Perhaps you are prompted that a payment is coming due and forgot you already had a recurring payment scheduled and initiate a second /duplicate. Before setting up a second/duplicate check you Paypal account before proceeding. For clarification only YOU can setup payments.


Thanks,

Steve Shauger

[dykstra]

I have been billed twice also. Jan 31st and Feb 2nd.

[dykstra]

Just a reminder to anyone getting billed twice. This is caused by setting up two recurring payments. Perhaps you are prompted that a payment is coming due and forgot you already had a recurring payment scheduled and initiate a second /duplicate. Before setting up a second/duplicate check you Paypal account before proceeding. For clarification only YOU can setup payments.


Thanks,

Steve Shauger

This is exactly what happened. I cancelled my duplicate. Is there a way I can get a refund for the double billing?

[Damien]

This is exactly what happened. I cancelled my duplicate. Is there a way I can get a refund for the double billing?

Same.

[dykstra]

Refund received. Thanks Steve

[Steve Shauger]

This is exactly what happened. I cancelled my duplicate. Is there a way I can get a refund for the double billing?

Hi David, refund sent.

Steve

[Damien]

All sorted here. Thanks Steve.

[914JPW]

I was billed twice. I sent you a PM Steve.

[Steve Shauger]

I was billed twice. I sent you a PM Steve.

Duplicate recurring payment you set up, canceled and refund issued.