View Full Version : United Parcel Service Special Help
I am looking for someone inside to help locate a lost large package that was shipped through UPS..It's a long shot I know,but I am desperate.
This is an irreplaceable piece of Chevrolet history.I don't care about the cash value refund they are willing to offer,I want to find this item.They are calling it a Mistoggle.
A trace has been put on it,but so far nothing has materialized.
Last known Scan was at the Willow Springs,Il. depot.
It is believed it's shipping label has come off,and then maybe shipped to the Utah hub to sit with other lost packages,if it's not still sitting at the Willow Springs depot now.
Please PM or email me for details if you know of anyone that can be of assistance.
[email protected]
Thank You.
Eddie M.
02-17-2006, 08:38 AM
I know the feeling sent my fuel pump off for my camaro for rebuilt the guy SAYS he sent it back I never saw it called the guy 2xs says he's gonna check on it never heard from him again. Is the fuel pump for a ZL1 that rare that maybe it found a new home? or just plain lost http://www.yenko.net/ubbthreads/images/graemlins/confused.gif
BBIGG BLOCK 396
02-17-2006, 09:14 AM
This May Help
First thing to remember anyone can loose or damage anything!UPS,FEDEX,FREIGHT CO.USPS, ETC.
Contact the last area it was scanned at!Explain to them what has happened,give them a VERY DETAILED DESCRIPTION of the item! Any lost item is considered OVERGOODS! it will be sent to National Overgoods in Atlanta Georgia! There it will stored and when a claim is filed they will do there best to match up items by descriptions!If possible you will get your item sent to you.If the descriptions are not matched up you will more than likely not get your item.remember your description may vary from a Employee at UPS or wherever.Ask to talk to a local MANAGER,explain to him or her what has happened and what is going on.They may be able to help you out. Do not loose your cool and Cuss or HOLLER at anyone no matter how frustrated you get.If these local people are unable to satisfy you explain that you have no alternative but to file a National Complaint! They do not like National Complaints AT ALL! If you have to file a complaint then file.If thay are able to assist you in getting your merchandise and are helpful be sure to contact there Managers and put in a good word for them.A good word goes a long ways at UPS.You might even want to contact Corporate Headquarters and put in a good word there.These good words help others in the future.Hopefully you will get your merchandise.I am retired from UPS but I had nothing directly to do with package delivery.I was a Plant Engineering Manager.Hope this helps and let me know if I can be of any assistance.Remember that anyone that ships as many items as USPS,FEDEX,UPS, and others are going to damage and or loose items from time to time.At UPS number of shipments damaged or lost VS number received on time and intact are close to 98% effective or better.I would bet FEDEX and USPS are similar.I worked for UPS for over 22 years and believe me they want you to get your merchandise! all they have to sell is service and if there service is no good then there is no UPS! There is no CONSPIRACY at UPS to DAMAGE OR KEEP your shipment!Remember anytime you ship merchandise through anyone! It is a good idea to go overboard!on packaging,affix labels using clear tape over them do not put labels on seams of boxes!Also put information inside the package,therefore when opened by the shipper if label on outside is lost they have the correct information inside the package.I used to see shippers ship 50 and 75 lb boxes of screws,bolts in the cheapest box they could find! Then they wanted to bitch because UPS damaged there package.What really got me was $20.00 dollars worth of screws,bolts tore up a $15000.00 conveyor and stopped operations for an hour or so,causing employees to have to bust there ass to keep other packages from being delayed. Remember these packages are stacked on top of each other so if yours is on the bottom in a cheap box! Guess what DAMAGE! You never know where a package will be in a give load!Enough of being on my soap box.I sincrely hope everything works out for you on this.I will be glad to help if I can.Now FOLKS remember I am RETIRED!!! so don't everyone e mail me when you have or if you have a shipping problem!LOL
Bobby Dodson
Excellent info Bobby.I know they are humans,and make mistakes.I'm not bitter at all.
I just want this to materialize at my front door.
I am going to heed your advice and techniques.
Thank You!
JTH74
02-17-2006, 09:45 PM
I worked for UPS for 13 years and they dont care about your package all they want is your money, no matter what they say!
BBIGG BLOCK 396
02-18-2006, 03:09 AM
I am not going to get into a pi%^&*( contest with you on UPS and there practices.I was there happily for over 22 years and I have a very different view of them than you do.You are entitled to your opinion and me I am entitled to mine.I do strongly disagree with you on your statement.I never seen that they did not care about peoples merchandise! Quite the opposite.Damages and late parcels cost the company Tons of $$$$$$$ annually !!so therefore they strive for excellence.Most of us know it is almost impossible to reach 100% and stay there but at least they have a goal to do so.UPS spends millions in its Facility designs and conveyor designs to prevent Damages and keep there employees safe!They are a very successful company! If not the STOCK WOULD SHOW IT.Believe me the stock is OK http://www.yenko.net/ubbthreads/images/graemlins/grin.gif http://www.yenko.net/ubbthreads/images/graemlins/biggthumpup.gif in my opinion! Has been great to me.
MosportGreen66
02-18-2006, 03:15 AM
UPS is on my $hit list right now. I have had two costly items damaged in the last month+. The first item is one of the original dealer plate frames that came with our new Nova and the second item was a "CL" wheel also for the Nova. The plate frame has a 3-4 inch piece broken off the remaining frame and the CL wheel (date coded for Jan/72) must have been dropped from six feet or higher. I have tried everything in my power to get UPS to cooperate with me and they have failed on every possible account. I also find it interesting that UPS does not record information into a computer. With changing technologies today, major firms like UPS are a part of the New Economy based on new advances in media technology (i.e. computers and electronic databases). I find it near impossible to believe that UPS is so far behind in an age like this. Every time I have called UPS I get to speak to another manager of the claims dept. I think I have spoken to near ten managers. Time for some reorganizing UPS. What a waste…
Belair62
02-18-2006, 04:11 AM
Rick..I had a set of old mag wheels shipped by UPS...the seller sent them with one label and all 4 boxes taped together....it was winter and the tape broke....ONE wheel showed up...the one with the label...thankfully the other 3 were sitting in Willow Springs or Hodgkins and they went and found them and shipped them over...it was during the Christmas rush but they took the time and found them....they don't throw them out...they go into limbo so if you keep pressure on they will find it...unless someone stole it.
71-LS6
02-18-2006, 04:24 AM
I've had nothing but good luck with UPS, my ex-wife worked there for 10 yrs, they ran it like a marine corps boot camp during that time. However, my buddy Dave D. shipped 4 high dollar original hemi heads out last month, I received my two, the other guy only received one. Last I heard, they were just going to pay the claim on the missing head, saying they had exhausted their search efforts. Just like mr70, it wasn't the $$, it was rarity of the part. I think Bobby is correct, when advising to label the heck out of your package. I do wonder if they are slipping though.
LS6M22
02-18-2006, 06:04 AM
I am on my 12th year in package.Mistoggle is when a package is scanned into the wrong trailer but then somehow ends up in the right one.Example would be a sorter accidently scans a package into a trailer but then catches his mistake and puts the package in the right one without(scanning)and removing the barcode from the wrong trailer.A mistoggle is really no big deal as it happens at my hub every day from simple human error.Missorts are worse and they too are common.If you are truley dead set and dont give up your package will show up unless it was stolen.The worse thing is if your item arrives damaged.Good luck
JTH74
02-19-2006, 05:41 AM
Its not a pissing contest, you think they are great, and I think they suck! I sold all my stock and dumped it into Lowes and have tripled my money in 1/4 the time it would have taken to make those kind of gains with UPS stock! When you put your tracking number(s) in their website for tracking it shows you the location your package should be not an actual scan of the bar code since the trailer is scanned as a inbound bulk load. I was in management with UPS and I can tell you for certain that customer service is about 4th on their list of priorities, and I only use Fed-Ex for my shipping needs now, and have never had a lost or damaged package! Give Fed-Ex and DHL 10 years and UPS will not be the #1 package company! Here is how their priorities are stacked!
1. Take your money
2. make the numbers
3. get yearly bonus at all costs
4. harass/fire good hard working employees
5. customer service
Don't be lied to about UPS and their agenda, they promise the world and don't deliver s**t, give us your money, to h**l with your package and f**k you, thats the UPS attitude! For you guys that have a claim with UPS here is how to get your money back out of them, don't ever make the amount even, like $185 or $300, give a amount like 372.28 and they will pay it almost everytime with your documentation of course, they kick out the even amounts almost automatically!
Norm reynolds
02-19-2006, 09:13 PM
Not DHL they will be lucky if they around in the next two years
I worked for DHL for 18 years boy what a sewed up company
Do NOT EVER USE DHL it will get lost or damaged 85 % of the time, trust me I know
And now that airborne took them over and one of the major owners is the bin laden
Group Yea I know you did not know this .This has not been a made known fact DHL does not want it to be known
UPS is a real bad run company I know a lot a bout them to UPS is listed as #1 worst company to work for I should write a book of all the things I have seen at the airport
It would blow your mind
Form what I have seen the best believe it or not would be greyhound or there are a lot of good trucking companies out there and it will be a lot cheaper
Fed x was not bad but are now going the way of ups Why UPS fires it’s supervisor’s ever few years just to bust them Then they end up at fed x or DHL with that same goofy UPS mined frame And it getting worse every day I am so glad to be out of that type of business today
The package has not been found as of yet,but I have received more avenues to pursue.I hope this coming week produces some results.
I appreciate everybodys advice,ideas & input so far.
This object means alot to me & I'm not giving up! http://www.yenko.net/ubbthreads/images/graemlins/flag.gif
JTH74
02-19-2006, 10:22 PM
Make sure next time to ship every package with a separate label, I know its more expense but each piece will have its own tracking number, and it could be a little easier to locate. I couldn't be more blessed than to not work for them anymore, I couldn't treat people the way that UPS wanted and forced me to treat them.
Verne_Frantz
02-20-2006, 01:15 AM
Norm,
It's funny you should mention Greyhound. What an unknown great safe way to get things, especially heavy things! I had a T-10 4-spd shipped to me from Nebraska in the belly of a bus. $38. and no mis-handling. No UPS apes playing games and making bets to see who can break the ones marked Fragle!
Only slight disadvantage is that you have to drive to the bus terminal to pick it up. Big deal.
It gets put in there with people's luggage and doesn't get stacked or dropped off conveyers. And it doesn't go through 2 airplanes, 4 trucks and some "hub" 1000mi away before you get it. Much less handling. http://www.yenko.net/ubbthreads/images/graemlins/biggthumpup.gif
68l30
02-22-2006, 08:21 PM
I had found and purchased a pad for my 68 console 8-trk player after a exhausting search........Well you guessed it,the brown truck lost it....I didn't give a hoot about the money,yes it was expensive,just wanted my pad..They claimed it went to the lost hub....NEVER to be seen or heard from again.... http://www.yenko.net/ubbthreads/images/graemlins/mad.gif "My advice to you..start drinking..heavily." http://www.yenko.net/ubbthreads/images/graemlins/beers.gif
Steve
You're killing me here Steve..
I have had a lil progress so far.
They want to cut me a check,I say No..FIND IT! I send them 3 color close up pictures of the item and the measurements and description of the box it was shipped in.
They forward my claim to another dept.which turns out is headed by a guy who lives down the street from me.He calls me up lastweek and we talk.He says he will do everything in his power to find it,but you know how that goes.We talk some more and it turns out he is restoring a Mopar in his Garage,and it turns out he is a Dodge Dealership memorabilia collector too.I invite him over & he and I share a kin ship of sorts.Now things really start happening..He said he made some calls & found my package was moved from one location to another and still another on a certain date.They tracked it to an obscure local and are waiting for confirmation.They think they know where it is now,they just have to locate it.......DUH!
He told me:
"Remember the final scene in Raiders of the Lost Ark..that's what where dealing with here".
http://www.indyfan.com/gallery/wander/raiders/warehouse.jpg
sssteve
02-23-2006, 01:16 AM
UPS or as I know them OOPS.I'm sure they have some dedicated employees but that is a minority.It's even worse in Canada because we not only have to deal with their poor attitude we get severly "raped" on their customs brokerage fees.Example:I buy something on ebay,price $100 USD,ship it with post office brokerage fee $5.Same item shipped UPS,brokerage fee $54.50.When I ask them why they charge 1000% more for the same service the girl simply says"funny,thats our number one complaint"and walks away.So if a Canadian buys something off of you there is a good reason he wants it shipped USPS NOT UPS.I had a friend purchase a ZL1 block (in a crate)and a corner of the block was missing.How do you compensate that?I can't understand why many US suppliers prefer them.It's ALL ABOUT THE MONEY$$$$$$$$$$$
I know you shouldn't have to , but Would it make them more responsible if you overkilled on the stated value and paid for extra insurance...???
Most of the items I send out or I'm to recieve, I'll ask for 3day or next day delivery--Less time it has to be on a truck or traveling thru states--It cost me a little more but to have no headaches is priceless....So far I've been lucky..
jfkheat
02-23-2006, 01:55 AM
There is a problem with insuring it for more it's actual value. It it is lost or damaged, UPS wants proof of the value or a receipt showing the value. Been there, done that.
James
We'll then maybe paying for quicker delivery would keep the item out of their hands for any length of time and not give them a chance to lose it--Sorta like my wife and money...You didn't hear that from me...
canadian_ssl78
02-23-2006, 03:01 AM
AHHHHHHHHH UPS.. I bought a set of 291s that were delivered by big brown. Luckily I was home at the time as each head weighed about 70% of the driver's weight. So I unloaded them and paid the $151.00 for duty and brokers fees. That was on top of the $140.00 I pre-paid for shipping.. A month later I recieve an invoice for the 151.00. I called and explained this but I have received another invoice since. Oh, sorry to get off track here Rick, I am sure your part will arrive safe.
John
Belair62
02-24-2006, 02:01 AM
I do the same thing JoeG
Epilogue 2 months later:
I finally received my full money spent refund from UPS yesterday.
The item they lost was found at UPS overgoods at the Salt Lake City Utah hub.Apparentally it lost it's exterior adhesive shipping label,and that's where they ship those items of undetermined origin.It sat there awhile until they sold it at their salvage auction,which is routine.
I later sent them a picture of the item,and Utah UPS hub did recognize the item as being sold at their salvage auction afterwards.
They contacted the salvager of it and asked if they would consider selling it back to UPS,through Goodwill salvage..they declined. http://www.yenko.net/ubbthreads/images/graemlins/frown.gif
Anyway this entire situation could have been avoided if the sender would have just written my address on the box,as well as apply the label,and written my address down on a piece of paper and stuck that inside the shipping box too.
I do this with ALL the packages I send out,but this sender relied solely on the small UPS 3X2 inch adhesive label.
I would like to Thank all of you who contacted me with ideas and connections within UPS to try to find my item.
UPS also has been nothing but helpful in trying to resolve this.They are human,and it happens.They stayed in touch with me constantly via email & telephone,and I feel went above & beyond the call of trying to locate this item.This is the only time I have ever had anything like this happen with UPS in the 25 years I have dealt with them,and I will continue to do so.
I http://www.yenko.net/ubbthreads/images/graemlins/beers.gif you all.
I'm watching Ebay to see if the salvager possibly throws it up there,so No I won't tell you what it was. http://www.yenko.net/ubbthreads/images/graemlins/smirk.gif
ORIGLS6
04-10-2006, 07:15 PM
Rick,
Even though you lost the item you had better luck with UPS than I did. They delivered a T-10 to me after they dropped it and broke two of the mounting flanges off the main case. The box was so badly damaged that one of the pieces had fallen out and was lost. I tried for four months to get them to even acknowledge their damage and pay for the repairs. Absolutely nothing from them. http://www.yenko.net/ubbthreads/images/graemlins/thumbsdown.gif
nuch_ss396
04-10-2006, 08:18 PM
Guys,
I've got a UPS story to beat the band!
I ordered a high end graphics workstation some time ago and
it was shipped from Denver to my location in NJ. My wife
was home the day UPS pulled up to deliver the items. The
monitor was a big brute of a thing and the driver evidently
could not handle it alone, so he just rolled it off the back
of the truck.
You read it correctly! He rolled it off! http://www.yenko.net/ubbthreads/images/graemlins/stupid.gif
Anyone know how high the back of the trucks are? Too high!
The monitor's plastic case broke in several places. It was
DOA. http://www.yenko.net/ubbthreads/images/graemlins/no.gif This monitor was very expensive. When the UPS
guy came to the front door with the packages, my wife asked
him if it was OK to roll the boxes off the truck. He said
they do it all the time with heavy packages because UPS
wouldn't supply help for delivery of heavy packages.http://www.yenko.net/ubbthreads/images/graemlins/rolleyes.gif
He claimed that he wasn't going to hurt his back for UPS.
Well, I returned home later that day to find the boxes
and unpacked everything. When I opened the monitor box, I
knew there was going to be trouble. Then my wife told me
about the "roll off the truck scenario" and I lost my mind. http://www.yenko.net/ubbthreads/images/graemlins/eek.gif
I contacted UPS the following morning and they immediately
sent out an inspector. His conclusion you might ask? Well,
UPS claimed that the monitor's box was "inferior" and not of
a quality to protect the monitor. Can you believe that? http://www.yenko.net/ubbthreads/images/graemlins/bs.gif
I again told the inspector about the driver rolling the
monitor off the back of the truck. Now, the driver claimed
that he never did that and that my wife was mistaken.
Accordingly, the inspector informed me that UPS would not
honor the claim due to the packaging. So, then I asked
why UPS in Denver accepted the packages if the boxes were
inferior. That got him to thinking. http://www.yenko.net/ubbthreads/images/graemlins/hmmm.gif He then
suggested I try to resolve my claim with UPS Denver.
My only resort was to contact the company I purchased the
computer from. They in turn went after the Devner UPS
office for damages. I did finally get a new monitor, but it
took about a month accomplish this. I've had other UPS
doozies as well, but this one was the best.......
Steve
firstgenaddict
04-10-2006, 08:37 PM
And UPS wonders why FedEx has grown by leaps and bounds????
ORIGLS6
04-10-2006, 10:17 PM
Similar story from UPS when they 'examined' the transmission case: they claimed "Inadequate Packaging"! They asked me to ship it back to Minnesota to their terminal so they could inspect the piece. I refused, but DID offer to have FedEx pick it up and handle the transfer at UPS's expense. You know how that was received! http://www.yenko.net/ubbthreads/images/graemlins/mad.gif Eventually I hand carried the entire package with the transmission enclosed to the local terminal, but wouldn't allow them to keep it. I figured they had done enough damage already. They took pictures and filled out forms but nothing ever came of it.
I contacted the seller and told him the story. He was very understanding and helpful. He even contacted UPS in MN to see what he could do. In my opinion the transmission was packaged very well. It was the 'inadequate handling' that caused the problem.
SS427
04-10-2006, 10:44 PM
I use UPS and FedEx every day and have learned that if you want results, you CALL EVERY DAY till they are sick of you. I think they bank on most non commercial people just giving up and going away which is what most will do.
If you ever get bored, ask them to demonstrate what constitutes "adequate" packaging. It is quite humorous. http://www.yenko.net/ubbthreads/images/graemlins/rolleyes.gif
firstgenaddict
04-11-2006, 05:37 AM
I'll bet that "adequate packaging" is a moving target...
nuch_ss396
04-11-2006, 09:24 AM
[ QUOTE ]
I'll bet that "adequate packaging" is a moving target...
[/ QUOTE ]
Not exactly! Adequate packaging is whatever your packaging
isn't. http://webzoom.freewebs.com/nuch_ss396/emoticons/rolling%20on%20floor.gif http://webzoom.freewebs.com/nuch_ss396/emoticons/shoot%20myself.gif
Steve
COPO PETE
04-11-2006, 07:32 PM
Rick, Sorry to hear how your story ended up. Just think.... if Fed Ex and UPS ever merged, they could be called FED UP!
Peter
nuch_ss396
04-12-2006, 01:38 AM
[ QUOTE ]
if Fed Ex and UPS ever merged, they could be called FED UP!
Peter
[/ QUOTE ]
OH! Now I like this guy! http://www.yenko.net/ubbthreads/images/graemlins/haha.gif http://www.yenko.net/ubbthreads/images/graemlins/haha.gif http://www.yenko.net/ubbthreads/images/graemlins/haha.gif
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