fed ex passport auto transport

[deuce-less]

the absolute worst customer service i have ever experienced
zero communication....
way outside of their promised delivery schedule....
unprofessional in all aspects from the bottom to the top http://www.yenko.net/ubbthreads/images/graemlins/thumbsdown.gif

[Stuart Adams]

I called them last week trying to get a 69Z delivered that I just bought and they were horrible. I'm sorry I never bash but they were awful.

[enio45]

I shipped 4 cars from VA to AZ several months ago - DAS (dependable auto shippers) . They were fantastic...load in va and unload in AZ. Very professional driver, cared alot about protecting the cars and careful loading. He did so well with great care, i wrote a letter.....not the cheapest, but i could have been happier. I believe they only have a few enclosed trailers. They have alot of the open trailers but i wanted enclosed all the way with no drop offs. They did have the contract for Harley Davidson until a while back from what i understand.

[enio45]

correction above....could have NOT been happier...sorry, typing too fast and not reading enought..

[Xplantdad]

Okay...waiting for Gags take on DAS...

I used Intercity...were great AFTER they picked up the car...ended up having to email the owner Dave because I got the run around during scheduling (and they already had my money). Once I got in touch with Dave...it all happened quickly.

Fred Koller Concours transport (http://www.concourstransport.com/frameset.html) has also transported my car...no complaints there either!

[Stuart Adams]

Fred at Concours is great. I called him first. BJ has everybody scrambling.

[Charley Lillard]

Where is Howie ? I think DAS is the Co that kept, used and damaged his happy days roadster ?

[COPO]

I've had very good service from Fed-ex Passport on several occasions. Go figure. I ordered the service via the website, someone called a few hours later to confirm, and everything went smoothly. I have also had good service from Intercity and Road Scholar.

[rkacp]

Service at FedEx has gotten spotty lately - and I asked the last driver why. According to him, it is because FedEx's car shipping business has grown so fast that they have had to aquire a number of small carriers to keep up with the demand, and several of the aquisitions have been a little suspect. He was a long time car carrier, so I suspect he knew what he was talking about.

[Late BrakeU2]

[ QUOTE ]
Fred at Concours is great. I called him first. BJ has everybody scrambling.

[/ QUOTE ]

I tried calling Fred,left two messages no response.Got a quote from Detroit to L.A. VIA FedEx,and one from Reliable,they were 600.00 less than Fedup but two weeks longer to deliver fwiw.

[deuce-less]

fed ex gives them selves a huge window for pick up and delivery times.....
then they don't delver within the time they specified,
then they have the nerve to state 'we really have 90 days to make the delivery according to contract' http://www.yenko.net/ubbthreads/images/graemlins/bs.gif

[Johnny Horsepower]

Well this is timely, i am looking to transport a car right now and planned on using FEDEX. I had used them when they were Passport with no problems and just recently used them when they were FEDEX and again had good service. I have also used Horseless Carriag and intercity with good results.

What were the problems with FedEx?
Lets here the recomendations for my next transport.

thanks,

JOHN

[mmcporter]

I was pleased with Passport several years ago when they were a standalone entity. Never used them as FedEx. I used Intercity and found them to be great and thorough. They all seem to take a little longer than you would think in this day and age. I've heard good things about Horseless Carriage as well.

[deuce-less]

problems:

did not meet pick up and delivery schedule they provided
poor communication on driver assignment and location of vehicle en-route,
unwilling to meet advertised service standards
they place their pocket book ahead of their commitments
they make what should have been an easy and pleasant transaction just plain miserable......
they are also very quick to let you know that ... hey we have your car, it would be in your best interest just to make it easy for us.

in the end, they have no desire to make you the customer happy, although they are quick to figure out ways to maximize their profitability at your expense. http://www.yenko.net/ubbthreads/images/graemlins/confused.gif

[enio45]

ivre alos done horseless carriage as well, but was dissapointed when i told them i had 4 cars after they quoted the price of one car, and all they did was multiply by 4......no discount for multiples....

Ive concluded that the various transport companies are at the mercy of numerous factors that are not always in their contol...and so....you get the varying degree or satisfaction by the buyer due to the circumstances of the travel, logistics and customer personal scheduling. I can image this begomes a logistic nightmare for larger companies going across the USA...so the level of satisfactions is not as high as more predictable business...JMHO.

[enio45]

God...ok, ill turn the spell check on...i type too fast!!

[kwhizz]

Here's my recommendation........ http://www.yenko.net/ubbthreads/images/graemlins/biggthumpup.gif

http://www.bluehighways.net/


Ken http://www.yenko.net/ubbthreads/images/graemlins/flag.gif

[Belair62]

[ QUOTE ]
They have alot of the open trailers but i wanted enclosed all the way with no drop offs.

[/ QUOTE ]
Enio...you must have a horsehoe up your booty ...DAS sucks...period. They had no communication...my car finally came full of mud on a flatbed tow truck. Door to Door didn't mean enclosed ALL the way....they use hubs to tranfer cars from one truck to another...when I complained they just told me I could pick it up in Virginia if I didn't like it. They blow. Use Intercity Fred or Reliable. Road Scholars is excellent east of the Mississippi.

[deuce-less]

you are definately right about the level of satisfaction with fed-up... i mean fed ex.....

all i'm saying in conclusion is, let the site members beware


one last note: if a company promises something they should be good for their word, in my case they weren't http://www.yenko.net/ubbthreads/images/graemlins/dunno.gif

[WILMASBOYL78]

Jim at Intercity in Mass. does good work...

wilma

[budnate]

if you want enclosed good luck, they are doing BJ, and other auction places stuff now through Jan and with the holiday any reputable shop is trying to get done over the next week and then there off with there families.

I just used Playhard transport, they came on a good recommendation from a member and Jason was great on the phone, he shot me a good price and more than anything was able to move the car within a few days of first talking, he followed up the day after the car was picked up to let me know and we confirmed the delivery day, and its the same as we agreed to when we first talked, he claimed the cowboy who picked up the car was good but hey it seams like a crap shoot sometimes, ins the car properly and hope for the best is all a guy can do most of the time.

pm if you want a phone number for him.

[WILMASBOYL78]

I have also used Playhard and recently had a friend use them..nice folks, fair and reliable. They are also based in New Mexico....

wilma

[mc25t190]

I've tried them all. I consider them the best. Tey are the highest, but, best trucks, always show up early, have the most trucks, best communication. 1/2 the time the others nver call me back. Autobahn out of Chicago area is also pretty dependable, but, inferior equipment, language barriers.Reliable, not reliable.

[69RSZ]

I used Fed-Ex to transport my 67Z from texas to NJ,they were the only carrier that could be at a certian pickup on a one day only pickup day,I paid extra for the one day with no window but they were there when promised,picked up car on a saturday in Texas,had the car in NJ on tuesday!No problems.

[olredalert]

------Im surprized no one has mentioned Reliable, either pro or con. What do you guys think???........Bill S

[chads454Ls6]

I have used fedex 3 times. they just dropped a chevelle off last night that they picked up in Va. last friday. the comunication was great. They were there when they said they would be and no promblems with the cars at all. Drivers have been very professional.

[chads454Ls6]

[ QUOTE ]
Where is Howie ? I think DAS is the Co that kept, used and damaged his happy days roadster ?

[/ QUOTE ]


A frined of mine used DAS and they did about 6k worth of damage to his truck. when they dropped it off the driver told him to call the office. he filed a claim and it took several months to get paid.The reason so much damage is his truck was a very expensive paint job with a body kit on it and they busted off the front spoiler and scratched both sides of the truck very badly!

[Kim_Howie]

DAS sucks!!!! http://www.yenko.net/ubbthreads/images/graemlins/bs.gif http://www.yenko.net/ubbthreads/images/graemlins/thumbsdown.gif Bluehwys is 30 miles away from me. DUH. I have heard good things about them.

[SS427]

Blue Highways delivered a non running LS-6 to me last year that they jumped through many hoops with me including allowing me to offload it directly onto a roll back right off the rear door. VERY good and persaonable driver/wife. My only complaint was they were several days behind schedule. Otherwise I was very happy with them.
Rick