Some people wonder about the benefits of IT outsourcing services. These same people tend to take the more traditional approach to customer service. The approach where you get the newest employees to man the support desk. They’ll either sink or swim, and then you can find out who to promote. Unfortunately, this approach means that you’ll drop the ball with customer service. Which is why the modern approach is to spend time and money training your team. If you can’t take that time, you outsource the function.