How things have changed!
 

<span style="font-size: 14pt"><span style="font-family: 'Georgia'">Boy, how things have changed – An oil change, new top hose and a muffler for under $35!!</span></span>


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Re: How things have changed!
 

Re: How things have changed!
 

They won't even look at a car over here today,for those amounts.

Re: How things have changed!
 

One thing that had definitely changed that you seldom if ever see.......... N/C [img]<<GRAEMLIN_URL>>/bs.gif[/img]

Re: How things have changed!
 

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: SS427</div><div class="ubbcode-body">One thing that had definitely changed that you seldom if ever see.......... N/C [img]<<GRAEMLIN_URL>>/bs.gif[/img] </div></div>


Funny comment as 30 plus years ago, one of the first things I was taught in the Service end of the car business was always include at least one N/C item w/ every WO...usually more than one!
The N/C item cost was usually added to something else on the CP (Customer Pay) side of the WO so never really free...unless nowhere to hide it on minimal service visits.
N/C was often used for minor but temporary repairs too as paying for something seems to imply warranty coverage in some people's minds but N/C well understood as 'free' so everyone stays happy, even later when the item needs replacement.
Sometimes N/C was handy for items noticed as failing but not dangerous by the servicing mechanic and already too large a bill happening or mechanic reporting the need after estimate/go-ahead given...noting N/C adjustment/replacement soon required got people ready for bucking up on their next visit also happier than if you called them back w/ bad news/more $ required today - aka a good way to lose a customer.
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~ Pete

Re: How things have changed!
 

I routinely show N/C lines on my invoices for anything I did to the customer's car that they did not ask for but I felt was needed (within reason) or just for extra customer service. I also show total hours worked on a car over and above what they will billed for. This goes a long ways on some cars to show the customer that you cared about their car and them as a customer. On cars that are brought into the shop purely for maintenance or small mechanic repairs I always wash the car and clean the interior (on cars that are often driven) also to go the extra mile in customer service. In a world were customer service is not heard about much anywhere these little things make a big difference to long term customers.

Re: How things have changed!
 

Hard to believe even back then they could replace 2 valve springs on the right side for 7.00. It ended up dropping the valve a little while later.
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Re: How things have changed!
 

warranty motor:

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