[SOM2001SS]

We had a similar Non-smoking/smoking room issue we booked through Orbitz for the Power Tour. Orbitz reservation confirmation we printed out clearly showed we chose a non-smoking room, but they gave us a smoking room. At the front desk they told us that your room preference you chose online is not guaranteed and that was the only room they had. Well after my wife told him he would have to find us another room at another hotel for the same price, he eventually magically found us a non-smoking room there. Thank goodness we didn't have to go through trying to get a refund through Orbitz. Hopefully we wouldn't have had as much trouble as you had with Travelocity, but who knows.
I HATE that they charge your card the instant you book online, even if it's 9 months before you check in!