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J_D - I tried going higher but no one returned my calls. I do not know how to get ahold of Matt. I have met Matt (I am sure he would not remember me) and he seems like a good guy. I posted on this board hoping he or someone from Berger may become aware and help me out. If this happens Berger will still be my dealer of choice to deal with. I do not hold a grudge. I have the option of cancelling the rest of my extended warranty and this will cover the cost of replacing it, which I may do. Maybe this post will turn him off from helping me, but I was unable to get ahold of him any other way to this point.
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Jim...........first, thanks for updating your profile. I know the moderators of this forum will appreciate it as will other members.
Whether Matt remembers you or not is irrelevant. While he is too busy to deal with every little problem his business encounters, you are part of a special club. You own a Berger SS. I am sure that he would care that you don't feel you were "taken care of" properly. Matter-of-fact, I am sure he would care regardless of what kind of car you owned. Good customers are something that anyone in business can't afford to loose.
Let me suggest this, try contacting Dic Jacques there at the dealership. While his position there is that of a salesman, I know that he has Matt's ear. Call Dick and say, "Dick, my name is Jim. I have a Berger SS and I recently had my car there for repair and had a problem with your service department. Could you possibly help me?" and see where it goes. I am willing to bet that Dick will get the ball moving for you regardless whether he knows you or not. You are one of their customers and an important asset.
I learned along time ago that you catch more flys with sugar than you do with salt. Approach Dick in a kind and thoughtful way, not a demanding "I'm irrate and I'm going to tell everyone" manner.
Dick can be reached at the dealership (616-949-5200) or on his cell phone at (616-293-1850)
Good luck and let us know what happens.
