Vent regarding ebay buyer

[al8apex]

sorry for the rant, this is disturbing to us as we work our tail off to offer stellar service and products.

This was the sale, with the 3 pictures:

http://cgi.ebay.com/ebaymotors/ws/eB...id=p2763.l1259





Here is the communication we got today:

Dear rohnaz,

Hi Jim,
Got the PCV valve and its very nice but no where near as dark in
color as your photo. As a matter of fact the purple "DYE" wipes right off
with a little moisture. I think I want a refund unless you can exchange
this for a good one where the color does not wipe off!
Thanks in
advance
M*****l K****g
t****7

We respond with:

"Dear t****7,

the part IS the part in the picture. Not sure what settings your
computer is on. The dye was only a method to mark the
difference in the part for the assembly line and that is why so
many don't have it, ANY wiping or cleaning motion WILL remove
it. This "feature" of the ORIGINAL parts has been discussed on a
variety of web forums, basically they say NOT to mess
with it or you will remove/damage it."

We respond again (via ebay):

Dear t****7,

This is a 30 + year old ORIGINAL GM part. EVERYONE we know
that has a car that uses these KNOWS how fragile the ORIGINAL
parts are and no one would ever try to wipe it with anything,
because everyone knows the dye they used is for marking the
part for production line identification. They were not perfect,
they were what they were and the part we sent you is
the exact same part in all three pictures. You were able to view them all
weren't you? Regardless, we delivered exactly what was pictured
and described. We DO NOT play games with parts, what we show
is what we provide. We are shocked to hear that you have
damaged this rare part.

We do not have another to send you. Not sure how to handle this
at this point.

Jim Rohn
480-3xx-9xx7, call me, sometimes typing words is less
effective than talking in person, thanks!"

Then he shoots back (off ebay):

"OK stand by for action...................."

This is what he then tells ebay:

"Details provided by the buyer:
The buyer said the item doesn't match your description
The buyer has tried contacting you
The buyer paid on May 06, 2010
The buyer contacted you through eBay Messages
You have responded to the buyer
The buyer said you aren't working together to solve the problem
<span style="font-weight: bold">The buyer said the item is fake</span>
Additional information:
&quot;<span style="font-weight: bold">item received is not as pictured in auction photo and appears to be a counterfit or a made up piece!</span> Buyer contacted seller but seller by did not offer any solutions to problem. Full refund requested!&quot;
The buyer wanted:
A full refund&quot;

Our reply to the ebay system:

&quot;It is NOT a fake as he alleges, it IS the real deal and is an ORIGINAL part, 3 different pictures showing the EXACT part he was delivered, including the ORIGINAL GM box. Our reputation is solid, we don't play games like others. He has also told us he has damaged this part. We delivered EXACTLY what was described and pictured. We WOULD refund his payment but he has damaged this part by using some solution on it. We have sent him our phone number but got this threatening response from him: &quot;OK stand by for action....................&quot; We are honest seller and our reputation is what we have on ebay with our stellar feedback and our Top Rated Seller rating.&quot;

How do people make this stuff up? I am used to dealing with rational &amp; honest people, I am totally thrown off by this.

Did I do something wrong? Thanks for the vent and ANY feedback is appreciated

[Mr. Chevy]

Jim, you did nothing wrong. Either the buyer is totally ignorant or is playing games w/you &amp; ebay trying to scam his money back. Anyway you slice it your response was more than appropriate and it is this buyer's fault if he damaged the part... I would tell the buyer to &quot;get bent&quot; and not reimburse him a single penny....

Just my .02 Rich

[Enoch]

Jim,

it is frustrating that we as sellers can't leave negative feedback. Once in a while you have to get a red dot and stand by the truth. Your regular customer will undersand and come back.

Rich

[old5.0]

Sounds like you handled it just fine to me. Some people can't be pleased, no matter what you do.

[njsteve]

I would immediately delete all credit cards and bank account information on your Paypal and EBAY accounts. They always go by the buyers irrational claims and screw the sellers. Ebay/Paypal managers are not car-people and have no clue about anything automotive. What appears to be a perfectly rational explanation by you will be completely ignored by them. I can gaurantee that they will pull the money from your account if you have a credit card or bank account still associated with the Ebay account.

[budnate]

what Steve said or just suck it up and refund his money and save the bad feedback and hassle dealing with ebay and paypal for days on end trying to sort it out, you are 100% in the right but most likely will get burned in the end.

[al8apex]

that one works ...

well, to this point, the funds are still there

It is not like he paid $200, it was a very fair $76 ...

I WOULD have refunded his money, as we don't want ANY unhappy buyers, but since he destroyed it ....

We have some NOS radiator hoses with the GM part number on them, if you wipe them the printing will come off too