Vent regarding ebay buyer

[al8apex]

sorry for the rant, this is disturbing to us as we work our tail off to offer stellar service and products.

This was the sale, with the 3 pictures:

http://cgi.ebay.com/ebaymotors/ws/eB...id=p2763.l1259





Here is the communication we got today:

Dear rohnaz,

Hi Jim,
Got the PCV valve and its very nice but no where near as dark in
color as your photo. As a matter of fact the purple "DYE" wipes right off
with a little moisture. I think I want a refund unless you can exchange
this for a good one where the color does not wipe off!
Thanks in
advance
M*****l K****g
t****7

We respond with:

"Dear t****7,

the part IS the part in the picture. Not sure what settings your
computer is on. The dye was only a method to mark the
difference in the part for the assembly line and that is why so
many don't have it, ANY wiping or cleaning motion WILL remove
it. This "feature" of the ORIGINAL parts has been discussed on a
variety of web forums, basically they say NOT to mess
with it or you will remove/damage it."

We respond again (via ebay):

Dear t****7,

This is a 30 + year old ORIGINAL GM part. EVERYONE we know
that has a car that uses these KNOWS how fragile the ORIGINAL
parts are and no one would ever try to wipe it with anything,
because everyone knows the dye they used is for marking the
part for production line identification. They were not perfect,
they were what they were and the part we sent you is
the exact same part in all three pictures. You were able to view them all
weren't you? Regardless, we delivered exactly what was pictured
and described. We DO NOT play games with parts, what we show
is what we provide. We are shocked to hear that you have
damaged this rare part.

We do not have another to send you. Not sure how to handle this
at this point.

Jim Rohn
480-3xx-9xx7, call me, sometimes typing words is less
effective than talking in person, thanks!"

Then he shoots back (off ebay):

"OK stand by for action...................."

This is what he then tells ebay:

"Details provided by the buyer:
The buyer said the item doesn't match your description
The buyer has tried contacting you
The buyer paid on May 06, 2010
The buyer contacted you through eBay Messages
You have responded to the buyer
The buyer said you aren't working together to solve the problem
<span style="font-weight: bold">The buyer said the item is fake</span>
Additional information:
&quot;<span style="font-weight: bold">item received is not as pictured in auction photo and appears to be a counterfit or a made up piece!</span> Buyer contacted seller but seller by did not offer any solutions to problem. Full refund requested!&quot;
The buyer wanted:
A full refund&quot;

Our reply to the ebay system:

&quot;It is NOT a fake as he alleges, it IS the real deal and is an ORIGINAL part, 3 different pictures showing the EXACT part he was delivered, including the ORIGINAL GM box. Our reputation is solid, we don't play games like others. He has also told us he has damaged this part. We delivered EXACTLY what was described and pictured. We WOULD refund his payment but he has damaged this part by using some solution on it. We have sent him our phone number but got this threatening response from him: &quot;OK stand by for action....................&quot; We are honest seller and our reputation is what we have on ebay with our stellar feedback and our Top Rated Seller rating.&quot;

How do people make this stuff up? I am used to dealing with rational &amp; honest people, I am totally thrown off by this.

Did I do something wrong? Thanks for the vent and ANY feedback is appreciated

[Mr. Chevy]

Jim, you did nothing wrong. Either the buyer is totally ignorant or is playing games w/you &amp; ebay trying to scam his money back. Anyway you slice it your response was more than appropriate and it is this buyer's fault if he damaged the part... I would tell the buyer to &quot;get bent&quot; and not reimburse him a single penny....

Just my .02 Rich

[Enoch]

Jim,

it is frustrating that we as sellers can't leave negative feedback. Once in a while you have to get a red dot and stand by the truth. Your regular customer will undersand and come back.

Rich

[old5.0]

Sounds like you handled it just fine to me. Some people can't be pleased, no matter what you do.

[njsteve]

I would immediately delete all credit cards and bank account information on your Paypal and EBAY accounts. They always go by the buyers irrational claims and screw the sellers. Ebay/Paypal managers are not car-people and have no clue about anything automotive. What appears to be a perfectly rational explanation by you will be completely ignored by them. I can gaurantee that they will pull the money from your account if you have a credit card or bank account still associated with the Ebay account.

[budnate]

what Steve said or just suck it up and refund his money and save the bad feedback and hassle dealing with ebay and paypal for days on end trying to sort it out, you are 100% in the right but most likely will get burned in the end.

[Lynn]

Not sure why ebay is so one sided toward the seller, but I think Steve is right. Not worth it. As you have so many other items for sale, you can't really bail right now.

BTW, the link didn't work for me, but I found the auction:

http://cgi.ebay.com/ebaymotors/NOS-PURPL...=item4ceef6ece7

Maybe that one will work.

[al8apex]

that one works ...

well, to this point, the funds are still there

It is not like he paid $200, it was a very fair $76 ...

I WOULD have refunded his money, as we don't want ANY unhappy buyers, but since he destroyed it ....

We have some NOS radiator hoses with the GM part number on them, if you wipe them the printing will come off too

[al8apex]

unbelievable ... 3 hours and 12 minutes after I escalated this (thinking they MIGHT actually read the dispute, I was wrong)

Dear Jim,

Thank you for contacting eBay in regards to item #330426674407. When a
customer claims their item arrived differently than it was described in
the listing it can create a very frustrating experience. I definitely
appreciate your willingness to work to resolve this situation.

Upon receipt of this claim, I have reviewed several factors before
taking any action. In your specific case I reviewed the listing, the
photos of the item, and communication between yourself and your
customer. After doing so, I have decided to have your customer send the
item back to you. As we have never seen the actual item it is difficult
for us to determine exactly what condition it was sent or received in.
So, we have decided to get both parties involved as closely back to
square one as possible. To do this we will have your customer send the
item back to you for a full refund. When you receive it, we will
initiate a refund on your behalf to their PayPal account. If you do not
have funds available in PayPal, we will refund the buyer and will ask
you to reimburse us for the payment.

I would like to reiterate that we have come to this decision because it
is the fairest outcome for both you and your customer. You will get your
item back (and can relist it), and your customer will get their money
back. Please know that this decision was not made because we think you
knowingly deceived your customer, by any means.

Your customer is required to send the item out and upload the tracking
information for the shipment to the case within the next 7 days. If they
fail to ship the item and add the shipment's tracking number to the case
in that time, the case will be closed and no refund will be issued.

I would like to make a few suggestions in order to help you avoid a
similarly frustrating situation in the future and to ensure you?re
providing excellent customer service to your customers. Help your buyers
by listing with a title that is clear, complete, and descriptive. Say
exactly what the item is even if the title repeats the category name and
include details such as brand, product name, size, or artist. Imagine
you are the buyer when you create the title and description for your
listing. What would you want to know about the item? What are its most
appealing characteristics? What words might you use to search for your
item? Taking this into account should help your future eBay transactions
go more smoothly.

For more information and tips for listing, please see the following
link:
http://pages.ebay.com/help/sell/seller-tips.html

I appreciate your patience and cooperation and thank you for being a
valuable member of the eBay community. I am confident you will continue
to provide excellent customer service to your customers and I look
forward to assisting you with your many future eBay transactions.

Sincerely,
Zaldy H.

eBay Customer Support

let this be a lesson to anyone that sells on ebay, they have NO REGARD for the sellers, those that make their pay possible .. I am disgusted

[budnate]

not even my deal and that makes my blood boil, I cant say publicly what I really think should happen, that is exactly why I dont sell on there anymore,

he ruined the part and now you get to eat it, at least they make sure you get it back for along time they didn't even do that just sent back the dough to the buyer and the seller lost the item to.

oh and someone named Zaldy can surely be counted on for some common sense... [img]<<GRAEMLIN_URL>>/rolleyes.gif[/img]