Anyone in Woodstock, Il. Area?

[firstgenaddict]

"In order to be successful a shop needs to keep the client well informed, up to date with billing and photographs and continual progress. Make them a part of the restoration process. I have learned some valuable and hard learned lessons in that department recently but needless to say, communication is key. You can give your client their car back that they are 100% happy with but if you have not made the venture pleasurable for them getting there than you have ultimately lost in the end."


Rick
It is ironic you say this as I had a conversation over lunch with a local US District attorney and he stated that the number one complaint they received about lawyers was that they did not communicate. The "customer" had no idea where the case stood good or bad.

He stated that they have found that as long as the lawyer kept the person informed as to the progress and status of the case they were satisfied with the results and would use the lawyer/recommend them to others. If they received shoddy work where they actually had a malpractice case they were satisfied when kept up to date. If they received excellent work and were not kept up to date they were dissatisfied and upset...