Ebay Problem...Has this happened to you?

[SSJunkie68-69]

Went online tonight to check my Ebay account for a couple items I was watching. In 4+ years I have bought less than a dozen items. Anyway I go to sign in and my account password does not work. I get the invalid password message. I try a few more times but no luck. I hit the "forgot password" tab and go to my email account and no email after 20 minutes.

I then hit the contact Ebay button and filed a report which they say will be answered in 24-36 hours. GREAT!!!

Has this happened to anybody else? Did my account get hijacked? I only access from our secure home desk top but something seems a little phishy here.

Any suggestions?

http://www.yenko.net/ubbthreads/images/graemlins/mad.gif http://www.yenko.net/ubbthreads/images/graemlins/mad.gif http://www.yenko.net/ubbthreads/images/graemlins/mad.gif

[69LM1]

Yep! eBay 800-322-9266 Press 0 0. (See also http://www.gethuman.com/us/)

For anyone looking for those "secret" phone numbers, www.gethuman.com (http://www.gethuman.com) is awesome!

Rich

[SSJunkie68-69]

Thanks Rich!!!! http://www.yenko.net/ubbthreads/images/graemlins/biggthumpup.gif

I tried calling it but they are closed for the day. I really do appreciate your quick response. http://www.yenko.net/ubbthreads/images/graemlins/cool.gif

I hope my account didn't get stolen.... http://www.yenko.net/ubbthreads/images/graemlins/dunno.gif

[69LM1]

Search ebay for your user id and see if they posted any items for sale under your name. This way you will have all of the info when you get them in the morning.

Rich

[SSJunkie68-69]

Thanks again Rich.

I tried that and didn't see any new auctions and or feedback for that matter so I am hoping it's some sort of glitch or something.

I knew if I tried here I would get a better idea what to do. Thanks http://www.yenko.net/ubbthreads/images/graemlins/flag.gif http://www.yenko.net/ubbthreads/images/graemlins/flag.gif http://www.yenko.net/ubbthreads/images/graemlins/flag.gif

[RamAirDave]

Not meaning to hijack the thread, but last nite I tried to create an ebay account. During the process, it asked for credit card information. I didnt see the reason for it, since I wasnt trying to set up a PayPal account or anything. The people I know that have ebay accounts said they werent asked for that, and with the way the scammers have found a way to work ebay, I quit there.

Is this something new, or is it just normal?

TIA,
dave

[budnate]

1- if your wireless they may have got ya..I guess the new thing is they are cruising neighborhoods and jacking the wireless info flying around, I knew this would become a issue and stayed hard wired here.

2- I think they used to only require a card if you wanted to sell but did not if you wanted to buy only, they may have changed that policy, its only so they can get there listing fee's without chaseing you around for payment, pretty harmeless. http://www.yenko.net/ubbthreads/images/graemlins/beers.gif

[RamAirDave]

After reading through their info, they want that info in order sell on ebay. Also necessary if using a "free" email account like yahoo, hotmail, etc. (which I wasnt).

I'm guessing its fine, just cant be too careful these days.

dave

[DarrenX33]

This exact thing happened to a friend of mine. About a year and a half ago she noticed that all of a sudden she was selling computers on eBay. Someone stole here account. http://www.yenko.net/ubbthreads/images/graemlins/thumbsdown.gif

[PeteLeathersac]

A week ago I tried changing some account info and it asked me for credit card numbers? . I think it was genuine but not being a seller, I was suspicious so stopped and left things alone. .

Why when you click on 'keep signed in on this computer' does it not last? . All it seems to do is get me used to instantly giving my password and more susceptible to the phishers?. . That posting a few weeks back of the ZL1 on the fake site but exact as an eBay ad almost had me as clicking on the 'other items' or the 'watch tab' it asked for the password in the regular way....I caught myself halfway through entering it! .

I know eBay has it's hands full but there's a few things that they could do to help. . Dual passwords so if your main one is hi-jacked, your other 'base' password would over-ride the hi-jacked one and give you a chance to unwind things on your own for example? ~ Pete

[SSJunkie68-69]

Here's an update.

I emailed two reports since I first discovered the problem and as of Friday morning have not heard anything back on those reports or even an acknowledgement of them.

I called the number yesterday that Rich provided and after 12 minutes on hold, while I was catching up on paperwork at the office, I was able to speak to a live person. I explained what happened and I was asked for information like address and so forth so they could verify. I set this account up over 5 years ago. The information I provided does not match the info Ebay now has. I haven't moved either office or home in that time period so, to me, it seems as if someone has changed that info in Ebay when they stole my account. Since I could not verify the info that Ebay "has on file" they told me they would send me a email to direct me to the security division. It's now 19 hours later and I still have not received that email.

http://www.yenko.net/ubbthreads/images/graemlins/dunno.gif http://www.yenko.net/ubbthreads/images/graemlins/dunno.gif http://www.yenko.net/ubbthreads/images/graemlins/dunno.gif

[Pantera]

That is because they also changed your e-mail account listing so you will not get it but they will..... What a crappy deal for you.

Pantera

[Rainer]

Check your credit card statements for charges from ebay. If the person who hijacked the account is selling on ebay, the seller fees will be charged to your credit card.

[SSJunkie68-69]

I finally was able to get through to Ebay and "speak" with someone. Turns out someone did indeed attempt to hijack my account but Ebay shut the account down before any damage could be done. Credit card accounts and pay pal accounts all are intact.

I will give Ebay credit for being proactive and suspeneding the account when they realized someone was trying to hijack it but it took way too much time in sorting this thing out. There's got to be an easier way.

Many thanks to Rich and all the others that offered up some very good advice. http://www.yenko.net/ubbthreads/images/graemlins/youguysrock.gif

[71SSNova]

eBay did this same thing to me a couple of years ago but only a couple of hours after the hijacker had sold a laptop computer for about $1000 on a Buy-It-Now. They (eBay) did not tell the buyer of the laptop that my account was hijacked. The buyer wired the hijacker the money.
Why they did not tell the buyer, I'll never know.
The guy lost over a grand and wanted me to refund him his money.
Oh ya, took a week before eBay contacted me with the info and let me back on eBay. After that, I changed all my passwords to a combination of letters and digits that have no meaning. They are the hardest passwords for these scumbags to break, after a couple of tries, they'll just leave it alone and go find an easier target.