UPS outrages brokerage charges

[67BelAir427]

Another issue that I have with UPS is sending parts from Canada to the U.S. They have refused to insure car parts that are over 15 years old. Canada Post will insure them for any stated value.

[67 GTO]

I'll never use them again either. Paid brokerage, tax, AND duty twice - because they can't read! Received no-hop bars that were packed as two lefts (or two rights?) and I had to return them. Second time around, the box was clearly marked WARRANTY EXCHANGE, which is when I had to pay (on top of another brokerage charge) the tax and duty again. UPS told me it wasn't their problem, and that I'd have to take it up with Canada Customs. F 'em.

[L78M22Rag]

Originally Posted by 67BelAir427

Another issue that I have with UPS is sending parts from Canada to the U.S. They have refused to insure car parts that are over 15 years old. Canada Post will insure them for any stated value.

I've gotten to where I don't insure any international postal shipments because both Canada Post and USPS hand-off the shipment. The one time I had a claim, USPS simply blamed Canada Post, and vice versa. I never got a dime out of either of them.

I have also had issues with UPS and will avoid them at all cost! They've tried to charge me $50 brokerage on a $9 item and, when I told them to return it to the sender, they caved in. They've also tried to charge me four separate brokerage fees on four tires (marked 1 of 4, etc.). That took a couple of hours on the phone over several days with numerous "managers" to straighten out. I'd rather pay USPS more than what UPS quotes, because a UPS quote costs more when it arrives.

Back at Christmas, I had a UPS driver get stuck at the end of my driveway. I offered to pull him out, but he said his tow was on its way. When I came back with our dinner, there were two UPS trucks back to back... tied together with a ratchet strap. You guessed it... they were both stuck. Five minutes later, I had them both out (with their tires just a spinning as I pulled them out).

[parkbrau]

Originally Posted by L78M22Rag

I've gotten to where I don't insure any international postal shipments because both Canada Post and USPS hand-off the shipment. The one time I had a claim, USPS simply blamed Canada Post, and vice versa. I never got a dime out of either of them.

I have also had issues with UPS and will avoid them at all cost! They've tried to charge me $50 brokerage on a $9 item and, when I told them to return it to the sender, they caved in. They've also tried to charge me four separate brokerage fees on four tires (marked 1 of 4, etc.). That took a couple of hours on the phone over several days with numerous "managers" to straighten out. I'd rather pay USPS more than what UPS quotes, because a UPS quote costs more when it arrives.

Back at Christmas, I had a UPS driver get stuck at the end of my driveway. I offered to pull him out, but he said his tow was on its way. When I came back with our dinner, there were two UPS trucks back to back... tied together with a ratchet strap. You guessed it... they were both stuck. Five minutes later, I had them both out (with their tires just a spinning as I pulled them out).

Should have sent them a bill.

[CamaroNOS]

The best way to handle this issue is do what I do.

I live an hour away from the Port Huron MI border.

So I have the parts shipped to a UPS store in Port Huron (or any other company that accepts parcels and that is a BIG business these days along the Canadian/US border) and then I go over and pick them up myself. Because the parts are for personal use, there is no need for a broker and you do not get hammered with any extremely high brokerage fees or crazy shipping rates that exist here in Canada. The company I have them shipped to in Port Huron only charges $5/box handling fees and that is a great deal.

You then cross back into Canada and pay the duty (if any) and the lovely GST and you are done!

Paul